Two-way smart SMS messaging solution for Dynamics 365 and Dynamics CRM
SMS messages are designed as standard Dynamics CRM activities. That means there are no restrictions how you can automate your solution.
To send message from a workflow or custom activity, simply follow these two steps:
The system will automatically pick up any message with that status and submit it for delivery.
To automate processing of received messages, add a new workflow triggered by the Create event on the SMS Message activity. If status reason for the new activity record is
Received, that indicates that the message has been received. Message sender and content are available to create process automations based on who sent it and what’s in the message.
Here is some ideas to help you get started with the message processing automation using workflows and custom actions.